Frequently Asked Questions

Sapphire Siam Holidays is a dedicated India–Thailand travel specialist. Our singular focus means we know every destination, hotel, and experience better than any generalist agency. With 7+ years of experience and 5000+ happy travelers, we deliver expertise and personalized service that exceeds expectations.

Absolutely. Every itinerary at SSH is customized — we design each journey around your preferences, travel dates, group size, and budget. There are no generic packages here; only journeys crafted specifically for you.

Indian citizens can visit Thailand visa-free for up to 30 days for tourism. No advance visa is required for most visits. For longer stays or specific visa types, our team provides complete guidance and support.

We cover all major Thailand destinations — Bangkok, Phuket, Pattaya, Krabi, Koh Samui, Chiang Mai, Phi Phi Islands, Hua Hin, Koh Lanta, and more. We also specialize in India tour packages.

Simply share your details through our inquiry form or WhatsApp us directly. Our Thailand travel specialist will contact you within 2 hours with a personalized itinerary proposal — at no cost.

We recommend booking 4–8 weeks in advance for peak season (November–April) and 2–4 weeks for off-season. For large groups or corporate travel, 8–12 weeks is ideal. That said, we can handle last-minute bookings too.

Yes, within reasonable limits. We understand plans change, and we work flexibly to accommodate modifications. Changes are subject to hotel and service provider policies.

We specialize in ground packages — hotels, transfers, tours, and experiences. For flights, we provide guidance and recommendations, and can assist with coordination, though you book flights directly with airlines.

We accept UPI, NEFT/RTGS, credit cards, debit cards, and net banking through our secure Razorpay payment portal. Partial advance payments are accepted to confirm bookings.

A token advance is required to confirm your booking and secure hotel reservations. The balance is typically due 2–4 weeks before travel. Our team will outline payment terms clearly for each booking.

Cancellation and refund policies vary based on timing and the services booked. We follow a transparent refund policy outlined at the time of booking. Please review our full Refund Policy for details.

Yes! Our team is reachable during your entire trip via WhatsApp and phone for any assistance, queries, or emergencies. You'll also have a local contact number for Thailand-side support.

Yes, all transfers are private — no sharing with other groups. You'll have a dedicated vehicle for airport pickup, hotel transfers, and sightseeing.

Thailand uses the Thai Baht (THB). We recommend carrying a mix of Indian Rupees (exchanged to Baht at a currency exchange) and USD for easier exchange. We advise not carrying excessive cash and using cards where possible.