1. Information We Collect
Sapphire Siam Holidays Private Limited ("SSH") collects the following types of personal information when you interact with our website or services:
- Contact Information: Name, phone number, WhatsApp number, email address
- Travel Preferences: Destination preferences, travel dates, group size, budget range, trip type
- Payment Information: Payment details collected securely through Razorpay (we do not store card details)
- Technical Information: IP address, browser type, device information, pages visited (via cookies)
- Communication Records: WhatsApp messages, emails, and form submissions for service purposes
2. How We Use Your Information
We use collected information for the following purposes:
- Designing and delivering personalized travel itineraries and quotes
- Processing bookings, payments, and service confirmations
- Communicating updates, reminders, and travel support
- Sending travel inspiration and promotional content (with consent)
- Improving our website and services
- Complying with legal obligations
3. Information Sharing
SSH does not sell, rent, or trade your personal information with third parties. We share information only in the following circumstances:
- Service Providers: Hotels, transport companies, and tour operators receive necessary booking details to deliver services
- Payment Processors: Razorpay processes payments securely; their privacy policy applies to payment data
- Legal Requirements: When required by law or to protect SSH's legal rights
4. Data Storage and Security
Your information is stored securely on protected servers. We implement industry-standard security measures including SSL encryption for data transmission. Inquiry data submitted through our forms is stored in Google Sheets with restricted access to authorized SSH personnel only.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand which pages are most useful and personalize your experience. You can disable cookies in your browser settings; however, some website features may not function correctly.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for data processing
To exercise these rights, contact us at info@sapphiresiamholidays.com.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Booking and payment records are retained for 7 years as required by applicable tax and accounting laws.
8. Third-Party Links
Our website may contain links to third-party websites (hotels, airlines, etc.). SSH is not responsible for the privacy practices of these sites and encourages you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors. Bookings on behalf of minors must be made by a parent or legal guardian.
10. Changes to This Policy
SSH may update this privacy policy periodically. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact
For privacy-related queries or to exercise your rights:
Sapphire Siam Holidays Private Limited
Email: info@sapphiresiamholidays.com
Phone: +91 82383 82292